Privacy Policy

We collect information in two ways: details you choose to share with us when you contact us or request an estimate, and limited technical information gathered automatically when you use this website.

You may provide personal information such as:

• Your name, phone number, and email address.
• The location or address of the property where work may be performed.
• A description of the project, the service requested, your preferred timing, and how you would like to be contacted.
• Photographs of the property or project, where you choose to share them.

When you submit the estimate request form, we may also receive basic technical details — such as browser type and device type — used only to route and process your inquiry.

Our online estimate request form asks for the details needed to review your project and follow up with you: full name, phone number, email address, property location or address, the type of service needed, a project description, your preferred contact method, and your preferred timing. The form also includes a consent checkbox confirming you agree to be contacted about your inquiry.

Providing this information is voluntary, but it is necessary for us to evaluate and respond to your request. By submitting the form, you consent to us using the details you provide to assess your project and follow up with you.

Review note: confirm which fields are mandatory versus optional before launch, and ensure the consent wording matches the form.

We use the information you provide to:

• Review, evaluate, and respond to your project inquiry and estimate request.
• Schedule site visits and coordinate on-site assessments where appropriate.
• Prepare and discuss estimates, scope, materials, access, and timing.
• Communicate with you about your property, project goals, and next steps.
• Keep records of inquiries and communications for customer service and follow-up.

We do not sell or rent your personal information to third parties, and we do not use your information to send marketing or promotional messages unless you ask us to.

When you call, text, or email us, we keep notes of our conversations so we can provide accurate estimates, remember the details of your project, and follow up effectively. These notes may include your contact details, the property location, the work discussed, and any project-specific information you share.

We do not record phone calls. If that ever changes, we will update this policy and obtain your consent where required before any recording takes place.

This website uses a limited session identifier to help route and process estimate form submissions. We do not use advertising cookies, and we do not participate in third-party advertising networks that track you across other websites.

Our hosting and form-processing providers may log standard technical information (such as IP address, browser type, and timestamps) for security and operational purposes. This information is used in aggregate to keep the website running reliably and is not used to personally identify visitors.

Review note: if any third-party analytics, chat, or remarketing tools are added to the website, update this section to describe them accurately before launch.

We share your information only as necessary to respond to your inquiry and operate our business:

• With our customer relationship management and form-tracking provider, so your estimate request can be received, organized, and answered.
• With service providers who help us run the website and process inquiries, acting on our behalf and under appropriate obligations.
• When required by law, court order, or to protect our rights, safety, or property.

We do not sell, trade, or rent your personal information for marketing purposes.

We take reasonable technical and organizational measures to protect the personal information you share with us. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain inquiry and customer communication information for as long as needed to respond to your request, provide services, and maintain reasonable business records.

Review note: confirm how long inquiry records should be retained, and align retention with any record-keeping the business already follows.

This website contains links to third-party services, such as Google Maps (for directions to our address) and Instagram (our business profile). These services have their own privacy policies and practices, which we do not control. Once you follow a link to another website, your activity there is governed by that service’s privacy policy.

You may contact us at any time to request access to, correction of, or deletion of the personal information you have provided. Depending on where you live, applicable Canadian privacy laws — including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation — may give you additional rights regarding your personal information.

If you have provided consent to be contacted and later change your mind, you may withdraw that consent by asking us to stop contacting you or by removing your inquiry.

Review note: have a qualified professional confirm which privacy laws apply to this business and its customers before launch.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

RockBottom Excavation & Construction Ltd.
Phone: 902-471-1560
Email: rbexcavationconstructionltd@gmail.com
Address: 6753 St. Margaret’s Bay Road, Head of St. Margaret’s Bay, NS B3Z 1X8